Service & Support

After-sales Policy

After-Sales Policy

Comprehensive after-sales protection for worry-free purchasing

After-Sales Guarantee

All products undergo strict quality inspection before shipment, ensuring 100% qualification
Complete product manuals and installation guides provided
Purchase includes warranty service with free repairs during the warranty period
Lifetime technical consultation and maintenance support
Nationwide service network for rapid response to after-sales needs
Regular customer follow-ups to collect feedback for continuous improvement

Return & Exchange Policy

Within 7 days of receipt, if product quality issues are found, exchange may be requested
Custom products cannot be returned/exchanged for non-quality issues. Review before confirming.
Damage during transport is covered by us. Please inspect upon delivery.
Please keep original packaging and accessories intact for returns/exchanges
Purchase proof and relevant photo/video evidence required for returns/exchanges

Warranty

Warranty Coverage

Clear warranty terms for your peace of mind

Warranty Coverage

Compressor: 3-year warranty (excluding man-made damage)
Refrigeration system (evaporator, condenser, expansion valve, etc.): 2-year warranty
Control system (thermostat, circuit board, etc.): 1-year warranty
LED lighting system: 1-year warranty
Cabinet structure (frame, shelves, etc.): 1-year warranty
Glass door / tempered glass: 1-year warranty (excluding man-made breakage)

Exclusions

Damage caused by improper use or unauthorized operation
Malfunctions caused by unauthorized disassembly or modification
Damage from natural disasters, fire, flood, or other force majeure events
Normal wear, scratches, fading, etc. from regular use
Malfunctions due to failure to perform routine maintenance as per manual
Repair services beyond the warranty period

FAQ

Frequently Asked Questions

Quick answers to your most common questions

Xueshuang display cabinets are made with quality materials and advanced manufacturing. With normal use and regular maintenance, the cabinet structure lasts 8-10+ years. The compressor lasts 5-8 years depending on environment and maintenance. Regular condenser cleaning and good ventilation are key to longevity.

Absolutely. Xueshuang offers full-dimension customization including size, color, material, and function. Provide your floor plan or dimensions, and our design team will create 3D renderings for preview. Custom orders typically take 15-30 working days depending on complexity.

Xueshuang cabinets feature efficient inverter compressors, saving 30%+ energy compared to traditional fixed-speed compressors. A standard pastry cabinet consumes about 8-12 kWh daily, depending on ambient temperature and door opening frequency. All cold chain products meet national energy standards.

Xueshuang delivers nationwide. Customers in Henan Province enjoy free delivery. Customers outside Henan negotiate shipping based on distance and order volume, with subsidies for large orders. Equipment is professionally packaged for safe transport. We recommend inspecting upon delivery.

You can call our after-sales hotline +86 371 62613358 or send fault descriptions and photos via WeChat. Our team will respond within 2 hours with remote troubleshooting. For on-site repairs, we arrive within 48 hours in Henan; outside Henan, time is negotiated based on distance.

Standard products have no MOQ — single unit accepted. Custom products are assessed by complexity, typically 5 units per category. For first-time customers, we recommend a small trial order before bulk purchasing.

Service Team

Professional team, always on standby